Inbox Overview

1. In the Compose New message category list, select either Mail Message or Post to this Folder.
2. Click Compose New.
3. Type your message.
4. Click the Send button on the toolbar.

To check for new messages that have arrived since you opened your Inbox, click Check for new mail on the toolbar. Unread messages appear with bold titles. Once you read a message, its title appears in your user area in plain text.

• To delete an open message, click the Delete button on the toolbar.
• To delete a message on the Inbox view list, click the message and click the Delete button. To select consecutive messages, click the first and last messages in the series while holding down the SHIFT key. To select non-consecutive messages, hold down the CTRL key as you click each message you want to delete. Deleted messages are sent to the Deleted Items folder. They are not removed permanently unless they are deleted from the Deleted Items folder.

Your mailbox contains folders with specific functions: Calendar, Contacts, Deleted Items, Inbox, Outbox, and Sent Items. You can create additional folders to organize messages in different categories, such as Urgent, Alpha Project, or Personal. Folders that you create reside on the same level as your existing (default) folders, or you can create subfolders within existing folders. The folder contents list for the currently selected folder appears to the right of the folder list in the user area. To display the contents of a folder, click it. To view the contents of a higher-level folder, click Up one folder . Outlook Web Access provides the following default folders:

Stores meeting and appointment information. To view and update your Calendar, click Calendar in the folder list.

Stores contacts that you create. To view the contents of the Contacts folder, click Contacts in the folder list.

Stores messages that you delete. You can view or permanently delete messages in the Deleted Items folder.

Stores new mail that is delivered. To view the contents of the Inbox folder, click Inbox in the folder list. Items that you have not yet opened are displayed in bold type in the folder contents list to the right of the folder list.

Holds mail until it is sent. To view the items in your Outbox, click Outbox in the folder list.

• To create a new folder, right-click on Inbox folder on the Folder list and Create a new folder , type a name for the new folder, and then click OK. To cancel the operation, click Cancel.

• To delete a folder, click the name of the folder in the user area to open it, and then click Delete the current folder . When you do so, the following message appears: "Are you sure you want to delete the current folder and its subfolders?" To delete the folder, click OK. To cancel the operation, click Cancel.

• To move a folder, click the name of the folder in the user area to open it, and then click Move/Copy Folder . In the list of names of all the current folders, click the name of the destination folder. Click Move. To cancel the operation, click Close.

• To copy a folder, click the name of the folder to open it, and then click Move/Copy Folder . A new window opens, displaying the names of all the current folders. Click where you want to copy the destination folder, and then click Copy. To cancel the operation, click Close.

The Page box is located on the toolbar, lists the total number of pages of messages that are in the current folder, and indicates which page is currently displayed. The list of messages is longer than can be displayed on one page of the viewer at once.

• To display a specific page, click the first number (in the Page box), type the page number, and then click Page.

• To display the previous page, click Previous Page .

• To display the next page, click Next Page .

To change the message list display, choose a command in the View box. You can select any of these categories:

• Messages displays messages as they are received, starting with the most recent

• Unread Messages displays only unread messages.

• By Sender groups messages sent by the same person. All messages in the folder are grouped alphabetically by sender.

• By Subject groups messages according to text that appears in the Subject box. All messages in the folder are grouped alphabetically by the subject.

• By Conversation Topic groups messages according to text that appears in the Conversation box. Each conversation group is displayed in the order received, starting with the most recent message at the top of the group. If there is no Conversation box in a message, the message is grouped by text that appears in the Subject box. If the message has neither a conversation nor a subject, the item is grouped under an empty heading.

• Unread Messages by Conversation Topic groups unread messages by text that appears in the Conversation box. If there is no Conversation box in an unread message, the message is grouped by text that appears in the Subject box.

From: Indicates the name (or e-mail alias) of the sender or organization.

To: Indicates the name (or e-mail alias) of the primary recipients.

Cc: Indicates the name (or e-mail alias) of the carbon copy (Cc) recipients.

Subject: Briefly describes the subject of the message.

Sent: Indicates the date and time the message was sent.

Importance: Indicates the priority of the message as determined by the sender. The sender can set the importance to High or Low. The message is displayed in the message body, below the message heading.

2. Click the sender's name in the From column.

• To view the previous message in the current folder, click Previous Message .

• To view the next message in the current folder, click Next Message .

• To move or copy a message to a different folder, click Move/Copy Folder . Select a folder from the list of names of available folders.

• To delete a message from the Mailbox Viewer, click the Delete button . After you delete the message, you are returned to the Mailbox Viewer.

• To close the current message and return to the Mailbox Viewer, click Close.

When you open a message, you can reply only to the sender, to the sender and all those listed in the To and Cc boxes, or to a folder. You can also forward the message to someone else.

• To reply to the sender of the current message, click Reply to sender. The New Message form opens, with the name or e-mail alias of the originator appearing in the To box and the text of the original message in the message body, with a divider and space above it where you can type your message.

• To reply to all recipients of the current message, click Reply to all. The New Message form opens, with the name or e-mail alias of the sender you are replying to appearing in the To box. The names of all other recipients also appear in the To box.

• To post a reply to the active message in the current folder, click the Reply to folder button . The Posted to line displays the name of the folder in which you are posting the message, which is the folder you currently have open. Then, everyone viewing the folder can read your reply.

• To forward the current message to one or more recipients, click Forward. The New Message form opens, containing the original message in the message body, with a divider and a space above it where you can type your message. Type the forwarding email address to send the message to one or more recipients.

3. If your browser is not configured for the application required to view the attachment, the Save As dialog box displays, allowing you to name the file and select a destination. After naming the file and destination, click the Save button. After saving the file, close the blank browser window to return to the message.

Important Before editing attached files, you must download them to your computer. For help downloading files, see your browser documentation.

Use the New Message form to compose a message. To open a New Message form, click the Compose New and Mail Message button on the toolbar.

1. Type the names of the recipients in the To and Cc boxes. Separate multiple names with semicolons (;).

2. To add blind carbon copy recipients, type their names in the Bcc box. Bcc recipients receive a copy of the message, but their names do not appear in the list of recipients. Also, each Bcc recipient cannot see the names of other Bcc recipients. If no Bcc box is present and you want to add Bcc names, select Show Bcc in the Options tab. The Bcc box is optional.

3. In the Subject box, type a brief subject line in the box to provide a summary of your message.

Note Outlook Web Access can match partial names typed in recipient boxes to their corresponding e-mail aliases only if the partial name is unique. For example, if the address list contains the aliases john and johnny, and you entered john, the name john is not completely matched, and the message "Unresolved recipients found" is displayed. This is because both john and johnny could be matched to john. To send the message to john, insert an equal sign before the name (=john). The equal sign forces Outlook Web Access to choose the correct name.

Before you send a new message, you can verify the names of the message recipients listed in the To, Cc, and Bcc boxes.

1. On the new message screen, click the Check Names button.

2. If the addresses for all recipients are resolved, click OK. If the name cannot be resolved, select one of the suggested matches, and click

Accept These Choices. If no matches are available, you can choose to ignore a recipient.

1. Click the Attachments tab.

2. In the Attachment box, type the path and file name.

Click Browse to search for file names.

3. Click Add Attachment Now. Depending on your system's security settings, a Security Information dialog box may display, allowing you to continue or cancel the operation.

4. The file name of the attachment appears in the list of attachments. To remove an attachment, select the check box to the left of the file name, and then click Delete marked files.

Important Before editing attached files, you must download them to your computer. For help downloading files, see your browser documentation.

• To set the message importance level, click the Importance: High or Importance: Low buttons on the toolbar.

Set message options in the Options tab.

• To enable or disable the Cc box, select or clear the Show Cc check box.

• To enable or disable the Bcc box, select or clear the Show Bcc check box.

• To request a delivery receipt, select the Tell me when this message has been delivered check box.

• To request a read receipt, select the Tell me when this message has been read check box.

• By default, a copy of your message is saved in the Sent Items folder. If you do not want copies of your messages saved in this folder, clear the Save sent messages to: Sent Items check box.

After you complete your message and address it to the appropriate recipients, click the Send button . After the message has been sent, the New Message form closes, and you are returned to the Mailbox Viewer. The message is copied to the Sent Items folder after being sent.

After reading a message, you can use the Reply to sender button on the toolbar to respond to the sender.

1. Click the Reply to sender button.

3. Click Send.

1. The original sender's name appears in the To box. Type the names of any additional recipients in the To or Cc boxes. Separate multiple names with semicolons (;).

2. To add blind carbon copy recipients, type their names in the Bcc box. Bcc recipients receive a copy of the message, but their names do not appear in the list of recipients. Also, each Bcc recipient cannot see the names of other Bcc recipients. If no Bcc box is present and you want to add Bcc names, select Show Bcc in the Options tab. The Bcc box is optional.

3. The Subject box contains the original Subject with RE: in front of it. This tells the recipient that the message contains a reply to their message. Optionally, you can type a new subject.

4. Compose a response to the message within or above the original message text in the message body.

1. Click the Attachments tab.
2. In the Attachment box, type the path and file name.

Click Browse to search for file names.

3. Click Add Attachment Now. Depending on your system's security settings, a Security Information dialog box may display, allowing you to continue or cancel the operation.

4. The file name of the attachment appears in the list of attachments. To remove an attachment, select the check box to the left of the file name, and then click Delete .

• Attachments are not copied when you reply to a message. Instead, a marker appears in place of the file. To include attachments, forward the message instead of replying to it.

• To exclude the original message text from your reply, delete the heading and text of the original message. This makes the message smaller and faster to send and receive.

Important Before editing attached files, you must download them to your computer. For help downloading files, see your browser documentation.

After you complete your message, click the Send button on the toolbar. After the message has been sent, the New Message form closes, and you are returned to the Mailbox Viewer. The message is copied to the Sent Items folder after being sent.

To forward a copy of the original message to one or more recipients, click the Forward button on the toolbar. The New Message form opens with the sender's original message below your text.

You can also type your text in the body of the sender's original message.

1. Type the names of the recipients in the To or Cc boxes. Separate multiple names with semicolons (;).

2. To add blind carbon copy recipients, type their names in the Bcc box. Bcc recipients receive a copy of the message, but their names do not appear in the list of recipients. Also, each Bcc recipient cannot see the names of other Bcc recipients. If no Bcc box is present and you want to add Bcc names, choose Show Bcc in the Options tab. The Bcc box is optional.

3. The Subject box contains the original subject with FW in front of it. This tells the recipient that the message contains a forwarded message. Optionally, you can type a new subject.

Note Outlook Web Access can match partial names typed in recipient boxes to their corresponding e-mail aliases only if the partial name is unique. For example, if the address list contains the aliases john and johnny, and you entered john, the name john is not completely matched, and the message "Unresolved recipients found" is displayed. This is because both john and johnny could be matched to john. To send the message to john, insert an equal sign before the name (=john). The equal sign forces Outlook Web Access to choose the correct name.

1. Click the Attachments tab.

2. In the Attachment box, type the path and file name.

Click Browse to search for file names.

3. Click Add Attachment Now. Depending on your system's security settings, a Security Information dialog box may display, allowing you to continue or cancel the operation.

4. The file name of the attachment appears in the list of attachments. To remove an attachment, select the check box to the left of the file name, and then click Delete . Important Before editing attached files, you must download them to your computer. For help downloading files, see your browser documentation.

1. Click the Attachments tab.

2. Locate the original attachment in the list of files, and select the Mark for Deletion box next to the attachment file name.

3. Click Delete Marked Files .

4. Click Browse, locate the edited attachment file, and click Open.

5. Click Add Attachment Now.

After you complete your message, click the Send button on the toolbar. After the message has been sent, the New Message form closes, and you are returned to the Mailbox Viewer. The message is copied to the Sent Items folder after being sent.

1. Click the Options tab.

2. To be notified when your message is opened by the recipient, select the Tell me when this message has been read check box.

3. To be notified when your message is delivered, select the Tell me when this message has been delivered check box.

• To move or copy a message receipt to a different folder, click the Move/Copy Folder button on the toolbar. In the list of names of all the current folders, click the name of the destination folder.

• To delete the current message receipt, click the Delete button . After you delete the message receipt, you are returned to the Mailbox Viewer.

• To close the message from the message receipt tab and return to the Mailbox Viewer, click the Close button.

After completing your message, click the Send button on the toolbar. When you send a message that contains a receipt request, you receive one of the following:

• Message Receipt; Read

• Message Receipt; Delivered

Indicates the time and date that the message you sent was delivered.

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