ADM 140300 Information

Distance Education @ Union County College
Online Course Information

Course Information

Customer Service
ADM 140 300
Fall 2008
3 credit hours
Start date: 09-03-08
End date: 12-23-08

This course covers the many aspects of customer service skills needed in business and industry. The course examines the people, practices, and events that are needed in the field of customer service. The course includes an overview of customer service, discusses specific skills and related topics, and provides insight into future customer service trends and issues. This course is beneficial to anyone in business and industry that provide products, services, or information. Prerequisites: ENG 089 and ENG 099. 3 lecture hours per week. 3 credit hours.

Instructor Information

Dorothy Andrews
email: andrews@ucc.edu
voice: 908 709 7542

Special Information

Testing Information:

Online course - Testing is via WebCT

Textbook(s):

Customer Service - Building Successful Skills for the Twenty-First Century Robert W. Lucas McGraw Hill Third Edition ISBN: 0-07-293805-6 AND Communication 2000E, Communication and Diversity, SouthWestern/Thomson Learning, 0538433523

Course Materials (including special hardware or software):

In order to participate in this course you must have access to the Internet and Microsoft Word 2007 software. If you do not have software on your home computer, it is available on the computers located at Union County College's campuses. Please check for available computer lab hours.