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Help Desk

 
Technology Support Specialist

The Help Desk Program is a comprehensive two-year program leading to an Associate in Applied Science degree. The program will provide students with the skills necessary to enter one of the fastest growing occupations. As technology increases in complexity so will the demand for educating well-trained personnel. The help desk has become and will continue to be an integral element of most business organizations. A good help desk person needs specific technical skills as well as communication, customer service, and people skills. 

Upon successful completion of all program requirements, graduates will be able to:
 
  • Demonstrate proficiency in the use of current computer applications including word processing, spreadsheets, presentation software, and databases.
  • Demonstrate proficiency in Internet and Web technologies.
  • State and apply basic troubleshooting techniques.
  • Communicate effectively in writing, verbally and electronic formats.
  • Students will state their ethical responsibilities in the Help Desk field.
Search for courses in the online course catalog.

Curriculum

First Year

First Semester

CIS 107 - Operating Systems for Help Desk
CIS 113 - Word I
CIS 120 - The Internet
ADM 140 - Customer Service
ENG 101 - English Comp I

Second Semester

CIS 140 - Help Desk
CIS 115 - Excel
CIS 121 - HTML Programming*
ENG 122 - Introductory Technical and Business Writing
MAT 119 - Algebra**

Second Year

First Semester

CIS 207 - PC Troubleshooting and Repair
CIS 116 - Access
ENG 128 - The Dynamics of Communication
Elective - Humanities
CIS 205 - Data Communication and Networks
CSC 100 - Fundamentals of Programming***

Second Semester

CIS 117 - Powerpoint
CIS 204 - Database Managment
Elective - Technology - see list below
PSY 101 - General Psychology****
CIS 210 - Principles of Information Security

*CIS 122 may be substituted

** MAT 143 or a higher level math course may be substituted. Please check with program coordinator.

*** CIS 130 may be substituted

****SOC 101 may be substituted

BUS elective – BUS 101, BUS 105, BUS 107, BUS 200
Technology elective – CSC 290, CSC 285, CSC 101, ADM 214

Career Options

Graduates will have developed the skills necessary to work as help desk support personnel.

Program Information

Type of Program: Associate in Applied Science Degree

Continue to Online Application

Fast Fact

Union County College is #1 among New Jersey community colleges in non-credit Continuing Education enrollments, serving more than 26,000 learners aged 4 to 94 with certificate programs, and courses in professional development, health, fitness, leisure and personal enrichment.
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