The Information Technology (IT) department provides technology leadership and innovative solution driven IT services to support Union County College goals and objectives through its knowledgeable and committed staff, while maintaining a secure and flexible IT infrastructure. Our advanced framework delivers access to many resources throughout the College for both academic support and administrative office applications. A high-speed fiber optic backbone interconnects the Cranford, Elizabeth, and Plainfield campuses. Local Area Network (LAN) and wireless connections are provided to all users to enable access to internet and various web resources. This connectivity ensures a high level of technology resources throughout the College.
The computer center, located at the Cranford Campus, is equipped with high-speed server technology to support the needs of students, faculty, and staff members. Microsoft Windows Server has been chosen as the primary server operating system due to its dominance in the academic and administrative application software industry.
Windows 10 is available at the desktop in all 70 computing labs, offices, libraries, and Academic Learning Centers throughout the College community. These labs are all equipped with Internet connectivity through the College’s Wide Area Network (WAN) infra-structure, and links to the New Jersey Higher Education Network (NJEDge). Specialty applications include multimedia and Web development, Computer Aided Drafting/Computer Aided Manufacturing (CAD/CAM), computer game design, and desktop publishing using industry standard tools.
Library applications include web-based databases such as Academic Search Premier, Lexis/Nexis, and Science Direct. The Library electronic card catalog is available from any computer with Internet access.
Each student is provided college portal (Owl’s Nest) web services access and a college e-mail account, which includes access to Microsoft Office 365 and personal cloud storage. This allows the student to communicate with others, including his/her instructor, electronically. With over 150 course related applications available, as well as networked laser printers throughout the College, there is a seamless integration of technology as a vital tool in the program of study.
The IT help desk is the central point of contact for the provision of all services offered by the office of Information Technology. To maintain a consistent and standard response process to help desk calls, IT uses a help desk software coupled with tiered response procedures. Our IT help desk provides email, telephone and walk-in support for students, faculty and staff for a wide variety of technology areas. Issues such as account problems, password resets, network/wireless access, online and self-service applications, software and hardware and mobile device support can all be accommodated by the IT help desk The IT help desk may be reached at email@example.com or (908) 709-7979 for the Cranford campus, (908) 412-3567 for the Plainfield campus, (908) 965-2355 for the Kellogg building and (908) 965-2349 for the Lessner building.
We strive to provide excellent and reliable IT services to our students, faculty, and staff to support the success of the mission of Union County College.