Welcome to the Executive Leadership Series at Union County College
All careers start at the beginning, of course, and so does our Executive Leadership Series. Courses are designed to start with the basics and build, as assignments and responsibilities grow with your role in your organization. We invite you to step in at the most appropriate level (Basic, Supervisory or Emerging) creating a strong foundation with the basics and building from there. All classes held at Cranford Campus.
This level is designed to introduce essential workforce skills in navigating the workplace as you begin your career. Strong customer service, verbal communication and problem-solving skills will help you with your interaction with external customers/clients, and your internal customers with whom you interact everyday on behalf of your clients – your co-workers in other departments, supervisors and vendors.
Customer Service Training
This workshop is designed around six critical elements of customer service that, when the company and its people live them, brings to life a customer service culture that outdoes the competition. You will internalize the values of customer service, make them a part of your work ethic and through example share them with your team.
AEBU 517 Sec 130 – Wednesday, February 5, 2020, 8 AM to 12 PM. Cost: $95.00
In this workshop, you will learn essential skills to help you know what to say and how to say it in any situation. Learn skills that help you communicate with diplomacy, tact and confidence. Master body language, understand personality styles, manage emotions and build rapport to strengthen relationships for positive outcomes.
AEBU 518 Sec 130 – Wednesday, February 12, 2020, 8 AM to 12 PM. Cost: $95.00
Obstacles to success are found in the everyday challenges we face in the workplace. This course will teach you to identify and characterize problems, to accept and assign responsibility and to assume the required authority to offer solutions with excellent outcomes for all involved. Learn to break down the essential elements that create obstacles and use team work, knowledge and leadership traits to solve them.
AEBU 519 Sec 130- Wednesday, February 19, 2020, 8 AM to 12 PM. Cost: $95
This level is for that first step into a supervisory or management role. Have you been promoted? Are you a first-time supervisor? How do you demonstrate your ability to lead your former peers and gain the respect you will need to successfully meet your personal and professional goals and responsibilities? This series of workshops will provide a road-map toward success.
The next step in your personal development and training as a supervisor includes skills in resolving conflict, whether it be interpersonal between clients and employees, employees and management, or interdepartmental expectations. In this workshop, conflicts can be in-the-moment or long-term, interpersonal or between organizations. Learn to identify the source of conflict, diffuse conflict, negotiate conflict and resolve it for all parties.
AEBU 520 Sec 130 – Wednesday, February 26, 2020, 8 AM to 12 PM. Cost: $95.00
In this workshop, you will learn how to navigate the step up from line employee to supervisor. Now is the time to receive training and guidance for best practices and tools to become a professional supervisor with self-awareness, confidence, and the communications skills to motivate your subordinates to trust you and to follow your lead.
AEBU 521 Sec 130 – Wednesday, March 4, 2020, 8 AM to 12 PM. Cost: $95.00
Customer Service Management
In this workshop, students will learn how to delegate responsibility for customer satisfaction, give subordinates the authority to make decisions that create good customer service relations between your organization and your clients, know when and how to create a customer service culture and objective within your organization.
AEBU 522 Sec 130 – Wednesday, March 11.2020, 8 AM to 12 PM. Cost: $ 95.00
Emerging Leadership Level
Welcome to the third level of professional Leadership Academy. You have successfully demonstrated the qualities needed at the middle and executive layers of management. Now is time to fine-tune your skills in leading your team, inspiring higher performance, and improving results. Technical skill and personal leadership merge at this level and higher expectations require greater focus on personal and behavioral leadership acumen. These courses will help you accomplish this.
In this workshop, you will explore the qualities, behaviors, skills and tools to become the manager/executive everyone wants to work for. Develop self-awareness, communicate attentively with your team and increase employee engagement and satisfaction. Learn the importance of attitude, professional behavior and your personal contribution toward production and meeting and exceeding company goals.
AEBU 523 Sec 130 – Wednesday, March 18, 2020, 8 AM to 12 PM. Cost: $95.00
Twenty-first Century Workplace (Emotional Intelligence)
Business professionals who understand the connection between emotions and actions and apply EI skills to maximize effectiveness have an advantage in any organization. In this workshop, participants will explore EI, discuss behavioral styles, identify ways to increase the ability to communicate, collaborate and connect with co-workers, including subordinates, peers and managers.
AEBU 524 Sec 130 – Wednesday, March 25, 2020, 8 AM to 12 PM. Cost: $95.00
Coaching and Mentoring for Performance
Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance, create a motivating environment that encourages people to go beyond their best? This workshop will teach participants effective ways of achieving those tasks, including: Tools to help employees set and achieve goals. A three-phase model that will help participants prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
AEBU 525 Sec 130 – Wednesday, April 1, 2020, 8 AM to 12 PM. Cost: $95.00
To enroll at our campus, visit the Continuing Education Catalog.Or, call 908-709-7600.
To bring this program to your workplace for your emerging leaders, contact the Industry-Business Institute at 908-527-7207 or email@example.com