Each course is 40 hours long. At the conclusion, participants who successfully pass the exam earn certification from the Council of Supply Chain Management Professionals (CSCMP).
Union County College offers this curriculum to employers for existing staff and to displaced/unemployed workers referred to us through the One Stop Career Centers (eligibility rules apply).
THE 8 COURSES :
Supply Chain Management Principles
Fundamentally, what is a supply chain and its different functions? How does a supply chain work and what kind of careers are associated with supply chain management? This track defines the concept of the supply chain and all of its components from raw materials extracted from the earth to retail products ready for purchase by consumers. The principles learned in this track provide the necessary foundation for fully comprehending the following certification tracks. Supply Chain Principles is a launch pad from which to rocket your learning experience into assured success in the remaining certification tracks and is recommended as a prerequisite to the other certification tracks. The Supply Chain Principles certification also stands alone as a high level overview of supply chain management.
Warehouse Associates as well as associates in other supply chain domains should have a good understanding of the processes, software, and terminology in play in today’s distribution operations. This track is intended to train students on the basics of warehousing so that they may quickly acclimate themselves and be effective contributors in warehouse and distribution operations. Some careers associated with Warehousing Operations include Warehouse Manager, Shipping / Receiving Supervisor or Clerk, Order Picker / Packer, Materials Handler, Safety and Compliance Specialist. Key elements of the track include: the role of warehousing in the supply chain, facility configuration, storage and handling techniques, performance metrics, customer service considerations, and safety concerns across various types of distribution facilities.
How do products and materials get to where they need to be? How do retail stores replenish the inventory on their shelves overnight? How do bananas from Costa Rica make it to 150 countries around the world before they spoil? How does a human heart make it to an emergency operating room in Egypt from a facility in France in four hours? This certification track explains in detail the different types of transportation modes (air, water, rail, and pipeline) used throughout the supply and reasons for selecting certain modes. The track looks at cost drivers (dimensions, weight, speed, etc.), delivery requirements and other special requirements (refrigerated or hazardous materials) as inputs to key transportation decisions. Careers in Transportation Operations include Logistics Engineer, Routing Specialist, Transportation Manager / Supervisor, Logistician, Transportation Safety Specialist, Customs Compliance Specialist, Freight Forwarder Associate.
Customer Services Operations
What does it take to retain customers and “wow” them to the point that they choose your company for a product or service every single time? What can you do transform an irate customer into loyal customer for life? This track discusses at both internal and external customers an how to deliver superior value to both. Upon completion of this track, participants will be capable of describing the management of customer relationships including the importance of communication, perceptions, understanding the product & service and knowing quality as it pertains to customer service. Associated careers are Customer Service Manager, Call Center Supervisor, Customer Support Agent, Service Recovery Specialist, Service Quality Assurance Manager, and Complaint Specialist.
Demand Planning is the process of planning materials from inbound to manufacturing, so critical in today’s environment of lean inventory and just in time manufacturing. The process starts with the general requirements of the sales department for the finished or semi-finished products and the translation of those requirements into the “just right” orders for raw materials. The function also include the processes needed to address corrective actions when demand is out of balance with supplies, and strategies for recovery. Associated careers are Demand Planner, Inventory Planner, Demand and Forecast Analyst, Planning Analyst, Demand Planning Manager, Production Scheduler and Master Scheduler.
Manufacturing & Service Operations
Manufacturing and service operations are key components in the supply chain process once the raw materials or semi-finished inputs arrive for production. Many types of manufacturing principles and processes exist, and they play a key role in supporting the overall supply chain strategy.
Inventory of all types flow throughout supply chains. Therefore, it is important that all supply chain professionals have an understanding of the role, costs, and benefits of inventories. This track is intended to train students in the basics of inventory management and control so that they can become effective contributors in the inventory related aspects of their roles across the various domain in supply chain management. Key elements of this track include the following: The importance and use of inventory in the supply chain, exposure to the different types of inventory, techniques for effectively managing and controlling inventory levels, the relationship between forecasting and inventory management, and the financial impacts of inventory investment.
Supply Management & Procurement
Procurement has become a global function. Suppliers may be located close to the production facilities, or on other side of the globe. Procurement and purchasing associates, sourcing analysts, supplier managers, and associates in other supply chain domains should understand the importance and complexities of global supply chain management and procurement processes. It is important for them to understand the basics of strategic procurement processes. This track is intended to provide students with an understanding of the strategic sourcing, supplier management, and procurement execution processes. Key elements of this track include: Strategic, tactical and operational procurement, procurement organization structures, legal and regulatory considerations, the interactions of procurement organizations with the rest of the supply chain, and typical difficulties encountered in procurement processes.