Cengage Troubleshooting Guide

Cengage SAM Troubleshooting Flowchart

Does the PC turn on?

Can you access the internet?

If you are experiencing difficulties with SAM, try the following for in-class fixes.

  • Switch browsers; try Chrome or Firefox.
  • Clear browsing history; stored cookies can sometimes cause SAM to lag.
  • Run the systems requirement check available on the SAM home page

Did this resolve your issue?

  • YES – Issue is Resolved
  • NO
    • If these steps don’t help, or if students have trouble opening/completing an assignment let Cengage know by creating a ticket online at Cengage Support or calling 1‐800‐354‐9706
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