TechSupport Knowledge Base

Student & Employee FAQ’s

It is highly recommended that an individual request is made for each distinct type of service requested to ensure all needs are promptly and effectively addressed. For example, if a requestor is having issues with both their PC powering on and would also like to request access to a shared folder. To get both issues quickly remediated, this should be submitted as 2 separate requests as there are different groups working on each issue.

- View IT Support Request Procedure
Change Management Requests – A Change Management request is defined as something out of the ordinary scope of IT requests for a department or user. In a request for any of the following, a justified request must be sent from the department head (director or above) via email to techsuport@ucc.edu

1. Software Access – Colleague access, new application requests, application access.
2. Specialty email access ‐ Departmental mailbox; Distribution list;
3. Data Requests ‐ Departmental folders; Data restorations.
4. Hardware Requests ‐ Request for new workstation(s); peripheral(s); IT related accessories.

HR and Legal Requests – A Human Resources (HR) or Legal request is defined as a request containing confidential or restricted information from IT. Any requests that coincide with the below categories are required to be requested by the appropriate staff members within HR, legal or appointed UCC officers via email to techsupport@ucc.edu. If the request is extremely confidential (e.g. requestor does not want more than a few people aware of the situation) The request will be sent directly to the CIO or Director to ensure confidentiality is maintained.
- Legal Requests – OPRA requests, EDiscovery.
- HR Requests ‐ Addition and termination of employee accts, Access to another users’ directory or email.

View the TechSupport College Credentials Page
Provides Answers to following FAQ's:

  • What's myUCC?
  • How do I access myUCC?
  • What's my College ID?

Apps

Canvas
Canvas is a learning management system that the college utilizes to provide students with online instruction.

Cengage Book Subcription
The College has partnered with Cengage to provide affordable course materials via a digital book subscription.

Cisco Remote Classrooms
These resources are for UCC Employees utilizing Webex in the classroom.

Webex
Cisco's "Webex" application provides instant messaging and video conferencing capabilities to Union County College faculty, staff, and students.

Microsoft 365
Microsoft 365 products include Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint, among other others. Microsoft 365 Apps can be accessed by logging into myUCC.

Free Microsoft Apps Download Instructions
- Microsoft Office 365 Free Installation
The link provides instructions for installing the Office 365 Suite guide on your home computer.

Sign up to Regroup and Manage Alert Notifications
Regroup is the college's emergency notification system. Regroup registered students and employees will receive emergency text and email messages from Union County College.

Self-Service
Self-Service is a learning management system that allows students to quickly access a variety of online services. Self Service can be accessed by clicking on the “Self-Service” app via myUCC.

Hardware, Networks, & Authentication

How to connect to "wifi.ucc.edu"
- iOS
- Android OS
- Apple PC
- Windows PC
- Chromebook

Access College Outlook Webmail
Email accounts are provided to Union County College students, staff, and faculty. The Outlook Email App can be accessed via myUCC.

Student Printing with PaperCut
The Union County College PaperCut Printing Program allows students to release printed documents via either a computer terminal next to the on-campus printer, or via their smart phone.

Virtual Desktop Infrastructure
The Union County College Virtual Desktop will allow you to access college software as if you were on campus. Power by VMWare Horizon, you will be able to connect to this desktop with your browser or using the horizon client; supported in Window 10, Mac, and some Linux distributions.

Employee Phones
Union County College Employee Guides to using College phones.

VPN and Remote Desktop Access
Here’s how to connect to the college’s VPN Client and Access your Remote Desktop PC from off Campus.