Welcome to Union County College’s TechSupport Knowledge Base.
Need help? Email techsupport@ucc.edu to create a help ticket
Student & Employee FAQ’s
Contacting TechSupport? (email techsupport@ucc.edu or call phone numbers below)
Service Request Procedure
Need Tech Support?
- Email techsupport@ucc.edu
Students, please include your Name and Student ID Number in the email.
- Call 908-709-7979 for emergencies at Cranford
(Within the college, any user can dial 4357 (HELP) and the call will be directed to all helpdesk lines on all campuses.)
Plainfield: 908-412-3567
Elizabeth Lessner Building: 908-965-2349
Elizabeth Kellogg Building: 908-965-2355
A simple email is the quickest and easiest way to request assistance for all IT related issues. Immediately after emailing techsupport@ucc.edu, you will receive email confirmation that the ticket has been logged with the appropriate IT group. As progress is made, you will receive additional email communications updating you as to the status of your request, or letting you know if additional information is needed in order to complete the request.
Separate problems? Separate Emails
It is highly recommended that an individual request is made for each distinct type of service requested to ensure all needs are promptly and effectively addressed. For example, if a requestor is having issues with both their PC powering on and would also like to request access to a shared folder. To get both issues quickly remediated, this should be submitted as 2 separate requests as there are different groups working on each issue.
Employee In Need of Special Approval Procedure
- View IT Support Request Procedure
Change Management Requests – A Change Management request is defined as something out of the ordinary scope of IT requests for a department or user. In a request for any of the following, a justified request must be sent from the department head (director or above) via email to techsuport@ucc.edu
1. Software Access – Colleague access, new application requests, application access.
2. Specialty email access ‐ Departmental mailbox; Distribution list;
3. Data Requests ‐ Departmental folders; Data restorations.
4. Hardware Requests ‐ Request for new workstation(s); peripheral(s); IT related accessories.
HR and Legal Requests – A Human Resources (HR) or Legal request is defined as a request containing confidential or restricted information from IT. Any requests that coincide with the below categories are required to be requested by the appropriate staff members within HR, legal or appointed UCC officers via email to techsupport@ucc.edu. If the request is extremely confidential (e.g. requestor does not want more than a few people aware of the situation) The request will be sent directly to the CIO or Director to ensure confidentiality is maintained.
- Legal Requests – OPRA requests, EDiscovery.
- HR Requests ‐ Addition and termination of employee accts, Access to another users’ directory or email.
Login Guide: What’s my UCC Username, Password, and ID Number?
View the Login Guide
Login Guide provides steps for locating your UCC USERNAME, UCC PASSWORD, and UCC ID NUMBER.
Apps
Knowledge Base Guides Listed Alphabetically Below:
Looking for a Login Page? Visit my.ucc.edu
Most app login links are also listed in your 'my ucc' single sign on homepage:
- View App Logins at my.ucc.edu
"Hardware, Networks, & Authentication" Resources Listed Separately
Information about my.ucc.edu single sign-on, email, internet, phone, and VPN resources are listed in separate drop-down list (appearing at bottom on mobile devices)
Canvas
Canvas is a learning management system that the college utilizes to provide students with online instruction.
Log in to Canvas
- Log In to Canvas via my.ucc.edu
- Log In to Canvas at ucc.edu/canvas
- Log In Guide for ucc.edu/canvas
Distance education students without a My Ucc account can only utilize the second link
Quick Start Guide
- Canvas Guide
Student Specific Guides
Student Guides
- Canvas Student Guide
Need Assistance?
Students seeking help with Canvas can:
- Email Academic Learning Center: alc@ucc.edu
- Visit the Academic Learning Center's Page to learn more
- Email Distance Education: ucconline@ucc.edu
- Call Distance Education: 908-497-4364
- Start online chat
Faculty Specific Guides
Instructor Guides
- Canvas Instructor Guide
Cengage - UCC Student Book Subscription Program
The College has partnered with Cengage to provide affordable course materials via a digital book subscription.
Cengage Book Subcription Overview
- View additional subscription information at ucc.edu/unionbooksubscription/
Troubleshooting Guide
- Cengage troubleshooting guide
Contact Cengage Directly for Additional Assistance
- Submit ticket request via cengage.com/support
- Submit ticket by calling Cengage at 1‐800‐354‐9706
Cisco Remote Classrooms (Employees Only)
- PDF of slides used in above Remote Teaching Video
Guides for Remote Teaching with Webex
- Best Practices for Successful Online Meetings with WebEx
- Scheduling Hybrid WebEx Classrooms via Outlook
- Scheduling Webex Meeting Through Canvas
- How to Check Attendance in Webex
- Using Webex for a Class Conference Level One
At the end of this lesson you will be able to;
Create a Webexmeeting in Canvas for your students to access
Start a meeting
Share your content/screen/website/videos
Record your content/play it back for students
Take attendance
Cisco Webex - Instant Mesaging and Video Conferencing
Cisco's "Webex" application provides instant messaging and video conferencing capabilities to Union County College faculty, staff, and students.
Getting Started
- UCC Webex Page with Instructions
Microsoft Office 365
Microsoft 365 products include Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint, among other others.
Log in to Office 365
- Access Microsoft Office 365 Apps via my.ucc.edu
Getting Started
- Microsoft Office 365 Free Installation
The link provides instructions for installing the Office 365 Suite guide on your home computer.
Owl's Nest
Owl's Nest is an intranet for Union County College students and employees.
Access Owl's Nest
- Visit Owl's Nest
Regroup - Emergency Alert Notification System
Regroup is the college's emergency notification system. Regroup registered students and employees will receive emergency text and email messages from Union County College.
Sign up to receive Emergency Alerts on Regroup
- Access Regroup Account at ucc.regroup.com
Anyone wishing to Opt-in to the Union County College Emergency Notification System can signup via the above link. Once completed the new member must confirm their Regroup account via the confirmation email sent to the email address entered during the sign up process.
Once the confirmation process is complete, the new member can login to their Regroup account add a phone number for text and voice message alerts from Regroup, or change what type of notifications they receive.
Self-Service
Colleague Self-Service is a learning management system that the college utilizes to provide students with online instruction.
Colleague Self-Service Log in Page
- Log In to Colleague Self-Service via my.ucc.edu
Web Services
Log in to Web Services
- Access Web Services at webservices.ucc.edu
Hardware, Networks, & Authentication
my.ucc.edu - Single Sign On Access, powered by Okta
Log in with your My Ucc Credentials
My Ucc is the college's single sign on homepage, powered by Okta's identity authentication service. Logging in through my.ucc.edu allows students and employees to securely access a multitude of products and services after only entering their credentials once.
Reset my Password?
How do I reset a password?
- View my.ucc.edu Password Change Guide
Guide provides instructions for both resetting lost my.ucc.edu password, or updating it within my.ucc.edu settings tab.
Forgot my UCC Username or Password?
View the Login Guide
First Time Logging In, Configuring Okta Verify App and additional Authentication Methods
Setup Guide
- My UCC Configuration Guide
- New Owl Account Login Guide
- Configuration Guide with links to Videos
In order to access Okta college resources, you must sign in and setup multi-factor authentication and set a recovery email address.
- My UCC Set Up Recovery Email and Phone Guide
Get the Okta Verify APP for quickest log in
- App Store
- Android
Downloading the Okta Verify App to your phone will allow you to quickly confirm your identity. Sms text messages or telephone calls can also be selected as either alternative or additional authentication methods.
Navigating Okta Dashboard and Apps
Get the Okta Verify APP for quickest log in
- Navigating Okta Overview (Videos)
Email Guide
Access Outlook Webmail
- Access email via my.ucc.edu
Getting Started Guide
- Student guide to accessing 365 email account
Configure Outlook Webmail
- Configure college email on phone or tablet
Requesting an Alumni Email Account
After no registration activity for 3 full semesters, student accounts are removed from all Union County College systems. If you have graduated from Union County College and would like an alumni email account, please complete the following form. After submitting the form your request will be verified and account information will be provided to the personal email address provided.
Click here to request your alumni email account
Or email "techsupport@ucc.edu" subject line "Tech Support Alumni Email Request" copying, pasting, and completing below email content
Tech Support Alumni Email Request
Ticket type: {snow-case:ucc-alumni-email}
First Name: [complete this]
Last Name: [complete this]
Student ID Number: [complete this]
Original College Email Address: [complete this]
Personal Email Address: [complete this]
Phone: [complete this]
Year of Graduation: [complete this]
Additional Request Notes: [complete this]
Internet Connection: Wifi
How to connect to "wifi.ucc.edu"
- iOS
- Android OS
- Apple PC
- Windows PC
- Chromebook
Phone Guide (Employees Only)
Employee Desk Phones
Employees have either the Cisco IP 8800 or 7800 series phones.
- View Phone 8800 series Feature Documentation
- Phone 8800 series Tutorial (Video)
- Phone 7800 series Tutorial (Video)
Above resources include instructions for how to configure and use your phone.
Quick Start Guides
- Common Phone Tasks Cheat Sheet
- Voicemail Setup
Employee Conference Phones
- Cisco IP Conference Phone
Additional Resources
- Forwarding your Cisco phone through Webex Teams
Visit the "Webex" knowledge base drop down for additional information on configuring webex teams and meetings.
Submit Ticket if
- Need phone relocated
- Feature in documentation not working
Printing Guide
The Union County College PaperCut Printing Program allows students to release printed documents via either a computer terminal next to the on-campus printer, or via their smart phone.
Student Printing Getting Started Guide
- UCC Printing with PaperCut Release Stations
Virtual Desktop Infrastructure
The Union County College Virtual Desktop will allow you to access college software as if you were on campus. Power by VMWare Horizon, you will be able to connect to this desktop with your browser or using the horizon client; supported in Window 10, Mac, and some Linux distributions.
Getting Started
- UCC Virtual Desktop Page with Instructions