TechSupport Knowledge Base

It is highly recommended that an individual request is made for each distinct type of service requested to ensure all needs are promptly and effectively addressed. For example, if a requestor is having issues with both their PC powering on and would also like to request access to a shared folder. To get both issues quickly remediated, this should be submitted as 2 separate requests as there are different groups working on each issue.

- View IT Support Request Procedure
Change Management Requests – A Change Management request is defined as something out of the ordinary scope of IT requests for a department or user. In a request for any of the following, a justified request must be sent from the department head (director or above) via email to techsuport@ucc.edu

1. Software Access – Colleague access, new application requests, application access.
2. Specialty email access ‐ Departmental mailbox; Distribution list;
3. Data Requests ‐ Departmental folders; Data restorations.
4. Hardware Requests ‐ Request for new workstation(s); peripheral(s); IT related accessories.

HR and Legal Requests – A Human Resources (HR) or Legal request is defined as a request containing confidential or restricted information from IT. Any requests that coincide with the below categories are required to be requested by the appropriate staff members within HR, legal or appointed UCC officers via email to techsupport@ucc.edu. If the request is extremely confidential (e.g. requestor does not want more than a few people aware of the situation) The request will be sent directly to the CIO or Director to ensure confidentiality is maintained.
- Legal Requests – OPRA requests, EDiscovery.
- HR Requests ‐ Addition and termination of employee accts, Access to another users’ directory or email.

Scroll down to the "Canvas" Dropdown under "Apps", for Canvas configuration and troubleshooting guides.

Transcript request instructions

- Visit studentclearinghouse.org to request a transcript
- Click the "Order-Track-Verify" drop-down on the right side of the page
- Options include "Track Transcript Order Status" and “Order or Track a Transcript”

Manage your credentials at My Ucc
- Visit my.ucc.edu
My Ucc is the place to go for managing the majority of your Union County College Credentials. Login page provides instructions for recovering or resetting your username and password.

What's my Username
- DEFAULT: firstname.lastname(All lower case letters e.g. 'john.smith')
- Some individuals may have a number after his/her last name. This is because there are other individuals in the system with the same name. Also, if an individual has a very long name, a hyphenated name or Jr/Sr, the user name will be shortened to 20 characters.

What's my Password
- View Password Reset Guide
- DEFAULT: UccMMDDYY (that’s capital U, small c, small c,and your date of birth in the format 2 numbers for the month, 2 numbers for the day, and the last 2 numbers
of the year. For example, if your birthday was April 25, 1994, your initial password would be 'Ucc042594')

What's my Union County College ID Number (aka Colleague ID)
View College ID on Colleague Self Service Account Page
- Id is a 7 digit number assigned once you register for classes

How do I reset a password?
- View my.ucc.edu Password Change Guide
Guide provides instructions for both resetting lost my.ucc.edu password, or updating it within my.ucc.edu settings tab.

What's my Password
- DEFAULT: UccMMDDYY (that’s capital U, small c, small c,and your date of birth in the format 2 numbers for the month, 2 numbers for the day, and the last 2 numbers of the year. For example, if your birthday was April 25, 1994, your initial password would be 'Ucc042594')

Owl's Nest is a Union County College Intranet, which provides access to internal communications and resources.
Log on to Owl's Nest
- Access owlsnest.ucc.edu
If prompted, enter your My Ucc username and password

Manage your credentials at My Ucc
- Visit my.ucc.edu
My Ucc is the place to go for managing the majority of your Union County College Credentials. Login page provides instructions for recovering or resetting your username and password.

What's my Username
- DEFAULT: firstname.lastname(All lower case letters e.g. 'john.smith')
- Some individuals may have a number after his/her last name. This is because there are other individuals in the system with the same name. Also, if an individual has a very long name, a hyphenated name or Jr/Sr, the user name will be shortened to 20 characters.

What's my Password
- View Password Reset Guide
- DEFAULT: UccMMDDYY (that’s capital U, small c, small c,and your date of birth in the format 2 numbers for the month, 2 numbers for the day, and the last 2 numbers
of the year. For example, if your birthday was April 25, 1994, your initial password would be 'Ucc042594')

What's my Union County College ID Number (aka Colleague ID)
View College ID on Colleague Self Service Account Page
- Id is a 7 digit number assigned once you register for classes

How do I reset a password?
- View my.ucc.edu Password Change Guide
Guide provides instructions for both resetting lost my.ucc.edu password, or updating it within my.ucc.edu settings tab.

What's my Password
- DEFAULT: UccMMDDYY (that’s capital U, small c, small c,and your date of birth in the format 2 numbers for the month, 2 numbers for the day, and the last 2 numbers of the year. For example, if your birthday was April 25, 1994, your initial password would be 'Ucc042594')