Canvas: Click HELP on the left side menu in Canvas or call 1-844-334-5841.
Proctortrack: Click CHAT within the Proctortrack software in Canvas or call 1-844-753-2020.
Instructor Assistance: For instructor assistance, contact your instructor through your Canvas or Microsoft 365 email accounts.
Free Tutoring: For online tutor support, click on the ThinkingStorm tab on the left side menu in your Canvas course. If you need tutoring not offered by ThinkingStorm, you may contact the ALC at firstname.lastname@example.org.
FERPA/ADA: If you have concerns about privacy or ADA, please contact the Director of Instructional Design at email@example.com.
Distance Education Contact Information: P: 908-497-4364, E:firstname.lastname@example.org
Online Student Complaint Process:
Students should direct a complaint to Union College for investigation and resolution. If the complaint remains unresolved after all institutional procedures have been exhausted, complaints may be directed to the SARA State Portal Entity within two years of the incident about which the complaint is made. Complaints regarding grade appeals or conduct are subject to Union College procedures and will not be addressed by the State Portal Entity.
SARA State Portal Entity:
Attn: Director, Office of Licensure
New Jersey Office of the Secretary of Higher Education
20 W. State Street, 4th Floor
P.O. Box 542
Trenton, NJ 08625
For more information visit: http://www.state.nj.us/highereducation/SARA.shtml and http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml