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Academics at Union County College

Frequently Asked Questions

  • What are the technical requirements to take online courses?

    To take online courses, you need consistent access to a computer with high-speed internet access, a video camera and a microphone.

  • What is “identity verification?”

    Every online student must prove that he or she is the person registered for the class. The product used to verify identity is called Proctortrack.  Failure to verify identity will result in being locked out of Canvas at the end of the first week of
  • How do I verify identity?
    In Canvas, you will be registered in a course called “Online Course Identity.”  Click on the block, and you will begin the process.  You must read each page before the next page will open.  To complete the actual verification, you will need a current
    photo ID with your name on it and you will  provide a biometric knuckle scan.
  • Can others do my work for me?
    Only registered students may complete online course work.  Providing your username and password to a third party (family members, services, etc) is a violation of the Student Code of Conduct.  Students may receive failing grades and/or disciplinary
    action (including expulsion) for online cheating.
  • How will anyone know if I am cheating?
    The Distance Education Department believes online integrity is very important, and tracks, daily, all traffic moving in and out of Canvas.  Suspicious cases are immediately identified and reported.
  • What is the estimated time requirement for an online course?
    Online courses require as much time investment as traditional courses.  In a regular semester, you should expect to spend at least 3 hours per week doing course work in addition to several hours of study time per week.  Winter and Summer sessions
    have more intense requirements since the class times are shorter.
  • Is group work required?
    Each instructor has developed materials, assignments, and activities to help you learn the concepts of your course.  This may include group work, discussions, and projects.
  • What if my computer crashes while submitting an assignment?
    Each instructor has his or her own policies for late work.  Some may not accept a computer crash as an excuse.  Please check the syllabus for policies in each class you have online.
  • Can I take online courses on my phone / tablet?
    Yes and No.  You can do much work on your tablet and phone, but you  cannot take a proctored exam on a phone or tablet.
  • Where can I get help?
    Help is available 24 hours a day.
    Canvas: Click HELP on the left side menu in Canvas or by calling 1-844-334-5841.
    Proctortrack: Click Chat within the Proctortrack software within Canvas or by calling 1-844-753-2020.
    Professor Help:  Your professor’s email address will be on the Syllabus for the course.  Always use your Owl’s Nest email to send and receive email from your professor.
    Online Advisor: Gaby Angulo is the advisor for all online courses.  her email is
    Free Tutoring: Click on the Smarthinking tab on the left side menu. If you need tutoring not offered by Smarthinking, you may contact the ALC at
    Distance Education Department: If you need help not listed above, contact the Distance Education Department directly at 908-497-4364.